Terms & Conditions

General Terms

1. Booking and Reservations
   • All bookings and reservations are subject to availability and confirmation.
   • A valid email address and contact number must be provided for communication purposes.
   • Full payment may be required to confirm certain tour packages.
2. Payment and Cancellation
   • Payment must be made in the currency specified at the time of booking.
   • Cancellation fees may apply and will be specified in the individual tour package terms.
   • Refunds, if applicable, will be processed as per the cancellation policy.
3. Tour Itineraries
   • While we strive to adhere to published itineraries, changes may occur due to circumstances beyond our control.
   • My Singapore Holiday reserves the right to alter itineraries for the safety and convenience of travelers.
4. Travel Insurance
   • We strongly recommend comprehensive travel insurance to cover emergencies, delays, and cancellations.
5. Health and Safety
   • Travelers are responsible for meeting health requirements for the duration of their trip.
   • Any pre-existing medical conditions must be disclosed prior to booking.
6. Liability
   • My Singapore Holiday acts as an intermediary between travelers and suppliers (hotels, transport providers, etc.) and is not liable for loss, injury, or damage caused by suppliers.
   • Travelers participate in all activities at their own risk.
7. Passports and Visas
   • Travelers must ensure they possess valid passports, visas, and required travel documents.
8. Force Majeure
   • My Singapore Holiday is not liable for delays or failure to provide services due to events beyond our control, including natural disasters, political instability, or other unforeseen events.
9. Travel Conduct
   • Travelers must comply with local laws, customs, and cultural norms in Singapore.
   • Disruptive or unlawful behavior may result in termination of services without refund.
10. Complaints and Feedback
    • Please notify our team promptly if any issues arise so we can assist and resolve matters quickly.
11. Privacy Policy
    • We respect customer privacy and comply with applicable data protection laws. Please refer to our Privacy Policy for more information.